Chat
A real conversation on the channels your customers already use.
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Holds a conversation on the channels your customers already use.
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Hands over to a person the moment it should.
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Keeps the thread, so nobody starts again from nothing.
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Customers do not want a support portal. They want to ask on the channel they already have open, and they want the answer to be right.
Ipnops holds that conversation with access to the real state of things — the order, the account, the stock, the booking — and it hands over to a person the moment the question is one a person should take.
The thread survives the handover. Whoever picks it up sees what was asked and what was already said, so the customer is never made to explain themselves twice.
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It works inside the account you already have.
Nothing is moved and nothing is copied. You give permission, and you can take it back at any time.
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The rest of Messages.
The inbox read, the easy ones answered, the rest drafted for you.
- Reads the inbox and answers what it can answer.
- Drafts the rest and leaves them for you to send.
- Sends from your own address, on your own domain.
Calls
The phone answered, the booking made, the notes written up.
- Answers the phone when nobody is free.
- Books, reschedules and confirms without a call back.
- Writes up what was said and what was agreed.